Cancelation Policy

Thank you for Enquiring or booking an appointment with Cathy

To keep the treatment space, studio, time, and therapist respected there is a deposit required on the booking of an appointment just to ensure no one is left out of pocket.

A deposit of £20 is required per treatment to secure the appointment time and date, this will be deducted from the overall price of the treatment. This can be paid through the online booking or alternatively the PayPal link: https://www.paypal.me/NixonShiatsu/

If the client (you) reschedules the appointment any less than 48 hours before the appointment  the deposit will not be returned, any changes before 48 hours will not incur any loss of deposit.

If the client (you) is more than 15 minutes late for an appointment, without any communication to state a reason it will be assumed that the appointment is cancelled and the deposit will not be returned

Please understand that our therapists only get paid when they deliver a service.

  • To ensure that all of our clients are treated fairly and are able to receive treatment in a timely manner, we ask that you provide at least 48-hours’ notice if you need to change, reschedule or cancel your appointment.
  • Any change or reschedule of your appointment with less than 48-hours advance notice or failure to keep your appointment (if you are a no-show) you will be charged a fee of £20.

ONLINE BOOKING:

  • When booking online, you will be charged a deposit of £20 that will go towards your appointment.
  • In the event of a no-show, (i.e., not attending the appointment and not contacting us) this deposit will be retained.
  • In the event of a cancellation or re-schedule of less than 48 hrs notice, this deposit will be retained unless the appointment slot can be filled by another client.
  • In the event of a reschedule of more than 48-hours prior your appointment, this deposit will be either transferred to the next appointment or refunded.

We understand that genuine emergencies occur, so this policy will be exercised at the practitioner’s discretion.

Please ensure you have agreed to this in the course of booking an appointment, this is just to make sure that the rights of both the client and the therapist are respected to enable the continuation of the holistic work.

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